Eurotunne has assured travelers that the new system will not result in long queues at its terminals

 

Eurotunnel, the operator of the Channel Tunnel, has assured travelers that the introduction of the EU's new Entry Exit System (EES) in October will not result in long queues at its terminals. The EES, which replaces manual passport stamping, requires citizens of non-EU countries, including the UK, to register their biometric information, including fingerprints and a photo, at the border.

Despite warnings of potential delays, Eurotunnel's chief executive, Yann Leriche, is confident that the new process will be "very smooth" and will only add an extra five to seven minutes to journey times. To mitigate any potential queues, Eurotunnel is investing £70m in building processing zones with automatic machines and recruiting 140 new staff to assist passengers.

At Eurotunnel's Folkestone and Calais sites, travelers will use kiosks to register their biometric information, which will then be checked by French border police. The company has developed prototype machines that take a scan of the passport, a photo of the face, and fingerprints, followed by a series of questions about the journey.

While some have expressed concerns about the potential for queues, Leriche believes that the extra lanes and technology will ensure a seamless process. He also hopes to see an increase in the number of trains going through the tunnel, with the possibility of rival operators emerging in the future.

The introduction of the EES marks a significant change in border control procedures, and Eurotunnel is working to ensure a smooth transition. With the pandemic over and travel restrictions lifted, the company is optimistic about the future of cross-Channel travel.

In addition to the changes at Eurotunnel, the Port of Dover is also preparing for the introduction of the EES. Port staff will use iPads to register passengers' biometric information, while coaches will be processed off-site at the Western Docks using e-gates or kiosks.

As the Channel Tunnel celebrates its 30th anniversary, Eurotunnel is looking to the future and the potential for increased traffic and new operators. With the EES set to come into effect in October, travelers can expect a new, streamlined process that will make crossing the Channel faster and more efficient.