Luxury hotels have secrets they'd prefer to keep hidden from their guests. From the front desk to housekeeping, staff members have revealed some shocking truths about what really goes on behind the scenes.
One former hotel manager shared a disturbing story about a couple who were given a room where an elderly couple had recently passed away. The room was cleaned and offered to the new guests without disclosing the previous occupants' fate.
Another hotel employee revealed that a well-known luxury hotel chain keeps a database of guests, gathering information from online sources and even stalking them to create a profile. This includes details like food preferences, towel usage, and even personal relationships.
Suicides are a tragic reality in luxury hotels, with staff members often being the first to discover the bodies. To prevent this, hotels have implemented systems to monitor guests who may be at risk.
Billionaires and elite guests often demand special treatment, including faxing credit card information, which poses a significant security risk. Some guests even expect staff to turn a blind eye to their illegal activities.
Housekeeping shortcuts can be unsettling, with staff sometimes reusing towels and linens to save time. And if you're staying for just one night, your bedding might not be freshly laundered.
Criminal activity is also a concern, with some hotels having ties to organized crime syndicates. Staff members may be aware of drug dealing and other illicit activities happening on the premises.
Overbooking rooms is common practice, just like airlines overbook flights. If a guest's payment method doesn't authorize enough funds, the hotel may lock them out of their room until a new payment method is provided.
The cleanliness of guests can be appalling, with some leaving behind bodily fluids, trash, and even clogged toilets. Good tippers, however, tend to be the cleanest guests.
Some hotels have had to deal with extreme cases of vandalism, including a guest who urinated all over a room, causing $13,000 in damage. Another couple was evicted due to noise and smell complaints, leaving behind a trail of designer shoes and cocaine residue.
Bedbugs are a persistent problem in hotels, with some establishments having better insurance to compensate for the cost of treating infestations.
Convention attendees can get out of control, leading hotels to hire private security forces to keep troublemakers in line. These security personnel may use rough tactics to maintain order.
Affairs between guests and staff members are common, with hotels having unspoken rules about discretion. One valet's mistake almost led to a nasty divorce for a wealthy guest.
Phantom shitters have been known to leave random feces in hotel corners, causing confusion and disgust among staff.
Room service staff may resell unopened bottles of booze left behind by guests, and valets may hide valuables from guests' cars to prevent theft.
Finally, front desk staff often know the sex workers who frequent the hotel and may offer them assistance, despite management's disapproval.
These secrets reveal a side of luxury hotels that guests rarely see. From the disturbing to the bizarre, these stories show that even in the most opulent establishments, things are not always as they seem.
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